At Stack Cloud, we understand that your business challenges are unique to your line of work. Our comprehensive industry suites don’t require customization because they already deliver industry-specific functionality and support processes that are critical to micro-verticals like yours.
We integrate your systems and processes quickly. Our next-generation middleware, ION, leverages HTML5 so users can securely access information from a wide range of browsers and devices. With flexible deployment options, we let you run your business in the cloud, on-site or a combination of both.
Our integrated system lets you leverage the same database of customers for maximum impact. Focus on the overall customer relationship, rather than just the single call transaction. Talk to the customer with intelligence, when you can see all previous interactions with them. Agents can record tickets or service requests that are automatically routed to the right branches and departments Customer Data enrichment is muti-modal – whether it is via calls, SMS, Android tablets or on the Web – all data is within assign cloud.
Stack Cloud allows simple file access from any mobile device, providing accessibility on the go. Access, share, edit and download business files directly on mobile devices with the Stack app (available for the iPhone, iPad, Android, Windows Mobile, webOS). Mobile web browsers can also be used to access and manage files from any smart phone.
On-premises cloud solutions, sometimes shortened to “on-prem,” are those that are deployed in the traditional manner. Servers are acquired, operating systems are installed, other hardware may be involved, but all of that lives within your four walls, or the walls of your datacenter. You can reach out and touch on-prem solutions. You’re responsible for them, to at least some degree. You might virtualize the servers, but the physical hosts are still there. You might outsource management to a service integrator, but you still provide the physical security, the electricity, and the balance sheet entries to carry the assets. You might have the hardware in a cage within a shared datacenter or hosting facility, but they are still tangible, physical assets for which you are responsible.
Our Stacks On-demand self-service: once services are established, the customer should be able to provision new users, services, virtual machines, etc. without involving the cloud service provider.
Broad network access: cloud services are typically accessed over the Internet, as opposed to being on an internal network accessible only over private connections.
Resource pooling: there is some degree of shared resources from which services draw as needed.
Rapid elasticity: customers’ needs may expand or contract, and the service will expand or contract with those needs.
Measured service: customers are billed based on some measured consumption. That could be licenses, or CPU cycles, or Gigabytes of storage consumed, or number of mailboxes; whatever the thing measured, that is how customers are billed. You pay for what you use.